pussyapp FAQ
Complete Player Guide

pussyapp requires a copy of your Malaysian MyKad (front and back) or a valid international passport. You will also need proof of address dated within the last three months, such as a Maybank or CIMB bank statement, a utility bill, or a Telekom Malaysia statement. A selfie holding your ID may also be requested to confirm identity. KYC must be completed before your first withdrawal is processed.

Most KYC submissions on pussyapp are reviewed and approved within 2 to 6 hours during business hours. In some cases — particularly where document quality is low or additional checks are needed — the process may take up to 24 hours. You will receive an email and in-platform notification once your account is verified. If your submission is incomplete, our support team will reach out to guide you.

No. pussyapp strictly allows only one account per person. Creating duplicate accounts to claim multiple welcome bonuses or to circumvent a self-exclusion is a serious breach of our Terms and Conditions. Detected duplicate accounts will be permanently closed and any associated balances forfeited. If you have accidentally created two accounts, contact our support team immediately.

On the pussyapp login page, click "Forgot Password" and enter the email address registered to your account. A password reset link will be sent to that email within a few minutes. Click the link, enter a new strong password, and confirm. If you do not receive the email, check your spam folder or contact live chat support for manual assistance.

Log in to your pussyapp account and go to Deposit. Select Touch 'n Go eWallet from the payment options, enter the deposit amount (minimum RM30), and confirm. A QR code or deep link will be generated — scan it with your TNG eWallet app or tap to open it directly on mobile. The funds appear in your pussyapp balance almost instantly, typically within 10 to 30 seconds.

The standard minimum deposit on pussyapp is RM30 for most payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Some promotional deposit offers may require a higher minimum to qualify for a bonus. Cryptocurrency deposits have a separate minimum equivalent — check the deposit page for the current MYR equivalent minimum for each crypto option.

For verified pussyapp accounts, Touch 'n Go eWallet withdrawals are typically processed within 5 to 30 minutes. During peak periods, processing can take up to 2 hours. Withdrawal requests submitted after midnight Malaysia Time (GMT+8) may be processed in the early morning queue. Your TNG eWallet balance will update once the transfer is complete and you will receive an in-app notification.

Yes. pussyapp supports bank transfer withdrawals to all major Malaysian banks including Maybank, CIMB, Public Bank, Hong Leong, RHB, and AmBank via DuitNow or FPX. Bank transfer withdrawals for verified accounts are typically processed within 1 to 3 business hours. You must ensure the bank account is registered in your own name to comply with our KYC and AML requirements.

pussyapp does not charge any fees on deposits or withdrawals processed in Malaysian Ringgit (MYR). However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a nominal FPX transaction fee. Cryptocurrency withdrawals may incur a small network gas fee that varies by blockchain conditions. Always check your payment provider's terms for the latest fee information.

The minimum withdrawal amount at pussyapp is RM50 for all MYR payment methods including Touch 'n Go eWallet, DuitNow, FPX, and bank transfers. Your account must have completed KYC verification before any withdrawal can be processed. If you have active bonus funds with pending wagering requirements, only your real-money balance (minus the bonus portion) is available for immediate withdrawal.

pussyapp offers hundreds of slot games from leading providers including Pragmatic Play, PG Soft, Microgaming, Playtech, and NetEnt. Popular titles include Gates of Olympus, Sweet Bonanza, Mahjong Ways, and many more. All slots on pussyapp are certified for fair play with published RTP (Return to Player) percentages. You can filter games by provider, RTP, volatility, or new releases via the Platform's game lobby.

Yes. pussyapp offers a comprehensive sportsbook covering Liga Super Malaysia, EPL, La Liga, UEFA Champions League, and other major football competitions. You can bet on match result, Asian Handicap, Over/Under, first goalscorer, correct score, and more. In-play live betting is available for selected Liga Super Malaysia and EPL matches. All odds are updated in real time and available in Malaysian Ringgit (MYR).

Yes. pussyapp is fully optimised for mobile browsers on both Android and iOS devices. The Platform is a progressive web app (PWA) — you can add it to your home screen for an app-like experience without needing to download from an app store. All features including deposits via Touch 'n Go eWallet, live casino, sports betting, and withdrawals work seamlessly on mobile.

RTP stands for Return to Player. It is a percentage representing how much a slot game pays back to players over a very large number of spins — for example, a 96% RTP means the game theoretically returns RM96 for every RM100 wagered over time. RTP is calculated over millions of rounds and does not guarantee individual session outcomes. pussyapp publishes the RTP for all slot games in the game information panel.

Yes. pussyapp's live casino section features real human dealers streaming in high definition from professional studio environments. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game show titles like Crazy Time and Deal or No Deal. Multiple table variants and bet limits are available to suit both casual players and high-stakes VIPs. Live casino is accessible on both desktop and mobile.

New pussyapp players are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically upon qualifying deposit and is subject to a wagering requirement — typically 30x the bonus amount — before winnings can be withdrawn. For example, a RM100 welcome bonus with 30x wagering requires RM3,000 in total bets before withdrawal. Full bonus terms are published on the promotion page.

Wagering requirements (also called rollover requirements) define the total bet amount you must place before bonus-derived winnings become withdrawable. For example, a 30x wagering requirement on a RM50 bonus means you need to place RM1,500 in bets. Slot games typically contribute 100% toward wagering. Live casino games may contribute 10% to 20%. Sports bets contribution rates vary by promotion. Check the specific bonus terms for exact rates.

Yes. pussyapp operates a tiered loyalty programme with levels including Silver, Gold, and Diamond VIP. Players earn loyalty points with every real-money wager. Higher tiers unlock benefits such as higher withdrawal limits, personalised reload bonuses, faster withdrawal processing, a dedicated account manager, and access to exclusive VIP tournaments and cashback offers. VIP status is reviewed monthly based on activity.

Yes. pussyapp bonus funds and their associated wagering requirements expire within a set timeframe specified in each promotion's terms — typically 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met before the expiry date, the bonus and any bonus-derived winnings are forfeited. Real-money funds in your account are not affected by bonus expiry.

No. Bonus funds cannot be withdrawn directly — only your real-money balance is available for withdrawal at any time. Winnings generated from bonus funds are locked until the full wagering requirement is met. However, if you choose to forfeit an active bonus, you can do so through Account Settings. Forfeiting a bonus removes it and any bonus-derived winnings, but leaves your real-money balance intact and available for withdrawal.

pussyapp operates under an international gaming licence and serves Malaysian players in accordance with its licensing conditions. The Platform uses certified RNG (Random Number Generator) software for all casino games, ensuring fair and unbiased outcomes. All live casino streams use real dealers and are independently audited. Players are responsible for verifying that online gaming is permitted under the laws applicable to their individual location.

The minimum age to register and play on pussyapp is 21 years. This applies to all users regardless of location. Age verification is conducted as part of the KYC process before any withdrawal is approved. Any account found to belong to a person under 21 will be immediately suspended, bonus funds forfeited, and real-money deposits returned. pussyapp takes its 21+ age policy extremely seriously.

Log in to your pussyapp account and navigate to Account Settings, then Responsible Gambling. From there, select Deposit Limits and choose a daily, weekly, or monthly cap. Enter your preferred limit and confirm. Reductions take effect immediately. Increases require a mandatory 7-day waiting period before they apply — this delay is a protective measure to prevent impulsive limit increases during a losing session.

To self-exclude, go to Account Settings and select Responsible Gambling, then Self-Exclusion. Choose your exclusion period: 6 months, 1 year, 3 years, or permanent. Alternatively, contact our 24/7 live chat support team who will process the request within 24 hours. During the exclusion period, you cannot deposit or access gaming features. Permanent exclusion cannot be reversed. Self-exclusion also removes you from all marketing communications.

pussyapp strongly encourages any player who feels gambling is affecting their life to seek support. In Malaysia, Talian Kasih at 15999 provides 24-hour welfare support. Befrienders Kuala Lumpur offers emotional counselling at 03-7627 2929. Internationally, GamCare (gamcare.org.uk) provides online self-assessment tools and counselling referrals. Malaysian government hospitals including Hospital Kuala Lumpur also offer psychiatric outpatient services for gambling-related concerns.

pussyapp customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is via live chat directly on the Platform — most queries are resolved within 5 minutes. You can also email us at [email protected] for non-urgent matters; email responses are typically sent within 2 hours. Our support team is fluent in English and can assist with account, payment, bonus, and technical queries.